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Customised Real Time Research Projects |
Gain a competitive advantage by getting
hotwired to
the voices of your Customers
with our innovative approach to
Research. We do:
- Onsite interviews with Customers
- Telephonic interviews with Customers
- Detailed Qualitative Experience Reports of
current experiences
- Onsite interviews with staff & management
- Photos and/or Video Logs of the Experience/s
Our Reporting is innovative &
customised. Great tool
for once-off
research projects or recurring research,
including daily management feedback,
weekly
newsletters that bring the
research results to life and
benchmarked results.
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Experience Strategy Workshop |
Collectively explore and craft a future
strategy for
your business with regards
to your Customer
Experience/s.
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Crafting Great Experiences Workshops |
Workshops with organisational Design
Teams where
current Customer
Experiences are deconstructed
across all
the touchpoints and Moments of Truth
and re-crafted to ensure memorable,
distinctive &
compelling experiences.
Creative, fun and
participative.
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Crafting Your Own Awesome Customer Experience Toolkit |
This Step by Step Toolkit will assist your
organization
in crafting your own
memorable, distinctive &
compelling
Experience/s.
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Experience Blueprints |
Drafting of detailed Customer Experience
Blueprint -
includes Clues, Roleplayers,
Backup, Action Steps,
Timing, Events,
Scripting, etc. Great for training,
induction andd achieving your vision.
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Aligning Management To Deliver Great Customer Experiences Workshops |
Enabling Managers to lead the Process –
ONCE OFF Workshops or Retainer based
development.
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Delivering Awesome Customer Experiences Workshops & Training |
Workshops & training focused on
empowering employees to consistently
deliver awesome Customer Experiences,
including Problem- Solving,
Complaint
Handling and Up-selling
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Mystery Customer/Guest/Shopper Programme |
Listening system & management tool
that gives real-time feedback on
consistency of adherence to standards
PLUS satisfaction with the experience
PLUS detailed blow-by-blow account of
the experience. Powerful and relevant
Coaching Tool that tells it exactly as the
Guest experienced it! Ideal for
hospitality, retail, spa & beauty, motor,
tourism, entertainment plus many more
markets.
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Mystery
Plus |
Customised monthly and/or quarterly
consolidated reporting, newsletter,
including highlights & lowlights,
benchmarking, trend analysis, red flag
issues, recommendations and more…
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Customer Call-Back Programme |
Actual Customers are called by trained
interviewers to provide feedback on
actual experiences. Analysis can be
focused on individuals within sales
teams. Tool works well for individual
store insight as well as at head office /
corporate level. Great tool for
benchmarking across stores & regions.
Actionable information and feedback
across divisions, i.e. sales, delivery,
installation & follow-up.
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Call-Back Plus |
Customised monthly and/or quarterly
consolidated reporting, including
highlights & lowlights, benchmarking,
trend analysis, red flag issues,
recommendations and more…
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B2B Mystery Programme |
NEW! Find out from other businesses
that you provide services to about your
sales and
service
experience.
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B2B Mystery Plus |
Customised monthly and/or quarterly
consolidated reporting, including
highlights & lowlights, benchmarking,
trend analysis, red flag issues,
recommendations and more…
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Competa-View Mystery Customer Programme
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NEW! Customised quantitative
benchmark reporting and detailed
qualitative insight into your competitors’
Customer experiences.
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Test innovation and perception through
focus group feedback and analysis. Use
the opportunity as a PR event. Expert
facilitators will ensure that qualitative
information has depth.
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Teambuilding Workshops |
outcomes
that are high in energy,
learning & fun. Designed to
assist with
changing behaviour back in the
workplace.
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Specialist Facilitation |
Specialists in facilitation. We focus on
the process,
whilst remaining content
neutral, ensuring that
objectives are
reached.
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